1. Opće odredbe
Ova Pravila za korištenje mjesta, platforme i aplikacije služe za regulisanje odnosa između društva Simply Charge d.o.o. Sarajevo i korisnika mjesta za punjenje električnih automobila, platforme i aplikacije Simply Charge.
Ova se Pravila primjenjuju na sve korisnike mjesta za punjenje, bilo da su registrovani ili neregistrovani, a kojima Simply Charge doo Sarajevo pruža usluge nekog vremenskog korištenja mjesta za punjenje električnih vozila.
2. Pojmovi i definicije
U smislu ovih Pravila, pojmovi i termini koji se koriste imaju sljedeća značenja:
Simply Charge softver i mobilna aplikacija predstavljaju digitalnu platformu i mobilnu aplikaciju koja je namijenjena za osiguravanje punjenja električnih vozila;
Pružalac usluge znači Simply Charge d.o.o. Sarajevo, društvo koje svojim korisnicima pruža usluge korištenja mjesta za punjenje električnih vozila. Simply Charge d.o.o. Sarajevo, samostalno ili u saradnji sa vlasnikom punjača i/ili vlasnikom/ upraviteljem mjesta za punjenje, određuje cijenu usluge punjenja električnih vozila
Korisnik znači fizičko i/ili pravno lice, vlasnika i/ili korisnika električnih vozila, te poduzetnika kojem Simply Charge d.o.o. pruža uslugu punjenja električnog vozila. Korisnici mogu biti registrovani i neregistrovani i mogu biti samo lica s navršenih najmanje 18 godina starosti.
Registrirani korisnik je lice koje se registriralo i ima otvoren svoj korisnički račun na Simply Charge platformi i/ili mobilnoj aplikaciji u skladu sa ovim Opštim uslovima;
Neregistrirani korisnik je fizičko lice koje koristi Simply Charge platformu i/ili aplikaciju bez izvršene registracije i otvaranja korisničkog računa.
Ugovoreni korisnik znači pravno lica sa kojim je Simply Charge zaključio Ugovor o korištenju platforme i mobilne aplikacije sa naknadnim plaćanjem. Ovakav korisnik se smatra registriranim korisnikom.
Usluga znači osiguravanje punjenja baterije električnog vozila koje se vrši putem platforme i mobilne aplikacije Simply Charge,
Električno vozilo znači vozilo u skladu sa definicijom domaćih zakona i propisa, kao i definicijom električnog vozila datom u direktivi Evropskog parlamenta i Vijeća o uspostavljanju infrastrukture za alternativna goriva,
Gost je rukovodilac vanjske infrastrukture za punjenje, sa kojim Simply Charge d.o.o. ima zaključen ugovor o obračunu usluga punjenja sa njegovom platformom i aplikacijom,
Partner je treća strana, koja osigurava sistem naplate usluga punjenja na električnim punionicama, sa kojim Simply Charge d.o.o. ima ugovor o pružanju usluga naplate na infrastrukturi za punjenje,
Simply Charge mreža je mreža stanica za punjenje- punionice koje su podržane sistemom naplate putem platforme i aplikacije Simply Charge.
Punjenje je mjerna jedinica koja traje određeno vrijeme i u kome se prenese određena količina energije u beteriju električnog vozila.
Ugovor znači odnos između Simply Charge d.o.o. i korisnika usluga Simply Charge za punjenje električnih vozila.
Cjenovnik znači redovnu cijenu usluga i iznos troškova usluga koje Simply Charge ima pravo naplatiti za isporuku usluga ili zbog eventualne povrede obaveza korisnika.
Tarifa je iznos cijene po minuti ili po kWh punjenja na lokacijama za punjenje. Punjenje prema dužini vremena korištenja obračunava se prema maksimalno raspoloživoj snazi punjača,
RFID kartica znači karticu uručenu ili dostavljenu Korisniku koja mu obezbjeđuje identifikaciju i sistem naplate na mjestima za punjenje.
Politika privatnosti znači okvir i pravila za zaštitu privatnosti na osnovu kojih Simply Charge realizira obradu podataka o korisniku, a sve u skladu sa Zakonom o zaštiti ličnih podataka BiH.
Pravila za korištenje Simply Charge platforme i mobilne aplikacije znače opće uslove i pravila za korištenje Simply Charge platforme i mobilne aplikacije i ista su obavezujuća za sve korisnike.
3. Ugovor i usluge
Korisnici se registriraju isključivo putem okvira za registraciju koji je dostupan u aplikaciji Simply Charge. Nakon što se unesu svi obavezni podaci, izvrši se potvrda i zaključuje ugovor između korisnika i Simply Charge.
Nakon uspješno završene registracije, korisnik dobija račun i on znači listu korisničkih podataka vezanih za korištenje platforme za punjenje Simply Charge
Putem aplikacije se zaključuju i Pravila korištenja platforme i aplikacije Simply Charge.
Sa prihvatanjem Pravila korištenja Simply Charge korisnik daje jasan pristanak na Pravila i opće uslove korištenja Simply Charge. Nakon prihvatanja Pravila korištenja, korisniku će biti otvoren račun u skladu sa opštim uslovima poslovanja. Prihvatanjam Pravila korisnik je svjestan da se ova usluga naplaćuje i isti se obavezuje platiti društvu Simply Charge za izvršene usluge, a u skladu sa prihvaćenom ponudom.
U skladu sa Pravilima korištenja, Simply Charge ima obavezu isključivo na tog korisnika s kojim je u ugovorenom odnosu, a također, korisnik prema ugovoru je odgovoran za sve aktivnosti koje se obavljaju u okviru njegovog korisničkog računa.
Simply Charge zadržava pravo odbiti zahtjev za sklapanje ugovora ukoliko utvrdi da je korisnik postupao suprotno odredbama Pravila korištenja ili važećih propisa.
Svi podaci koje korisnik navodi u ugovoru moraju biti potpuni, istiniti i tačni.
Ukoliko korisnik vrši izmjene ličnih podataka vezanih za način plaćanja ili primanja elektronskog računa, dužan je odmah obavijestiti Simply Charge. Sve eventualne pravne i finansijske posljedice koje bi nastale iz nepravovremenog obavještenja o promjenama, snosi korisnik i u tom slučaju sve poruke poslane na e-mail adresu koju je korisnik naveo prilikom sklapanja Ugovora smatraju se isporučenim i zaprimljenim.
4. Identifikacija korisnika
Prije nego započne korstiti usluge, registrirani korisnik usluge vrši proces identifikacije, a ista se vrši putem RFID kartice ili mobilne aplikacije Simply Charge.
5. Naknada za usluge
Korisnik plaća za usluge, prema aktuelnom cjenovniku koji je istaknut na platformi i na mobilnoj IOS i Android aplikaciji ili prema cijenama koje su vidljive na web stranici www.simplycharge.ba. Naknade za usluge se mogu razlikovati na različitim mjestima za punjenje i iste su su prikazane prije početka same sesije punjenja.
6. Međusobna prava i obaveze ugovornih strana u procesu pružanja usluga
Korisnik je dužan svoje električno vozilo držati u ispravnom stanju koje može omogućiti pružanje usluge na odgovarajući način. Upute za odgovarajuće korištenje punjača, dostupne su na www.simplycharge.ba, te dostupne na svakom mjestu za punjenje. Prekid procesa punjenja se vrši na isti način na koji je korisnik i započeo punjenje- RFID ili aplikacija.
Korisnik, u ovim procesima, u potpunosti oslobađa Pružaoca usluge bilo kakve odgovornosti i preuzima obavezu da Pružaocu usluge i svim trećim licima u potpunosti nadoknadi svu štetu koja nastane zbog nepoštovanja odredbi ovih Pravila.
Također se obavezuje da Pružaocu usluge nadoknadi sve eventualne troškove koje je imao u vezi sa prouzrokovanom štetom. Osim toga, Korisnik se obavezuje da, ukoliko primijeti bilo kakvu nepravilnost da će istu prijaviti Pružaocu usluga.
Prihvatanjem ovih Pravila korištenja Korisnik potvrđuje da je upoznat da je jedno od tri javna preduzeća: JP Elektroprivreda BiH, JP Elektroprivreda HZHB i JP Elektroprivreda RS, (zavisno od lokacije punjača), odgovorno za stabilnost elektroenergetskog sistema i da je isto obavezno da isporuči određeni kvalitet električne energije, kao i da vrši balansiranje elektroenergetskog sistema, te oslobađa Pružaoca usluge bilo kakve odgovornosti u vezi sa tim.
Pružalac usluga se stoga oslobađa odgovornosti za bilo kakav potencijalni pad mreže, pad napona, pad interneta, uključujući i greške prilikom usluge punjenja električnog vozila uzrokovane Korisnikovim nepoštovanjem Pravila za korištenje, uključujući i odredbe ovih Pravila, neispravnost RFID kartice za punjenje usled fizičkog oštećenja ili druga tehnička sredstva identifikacije ili druga oštećenja uzrokovana stvarima koje se tiču korišćenja ili funkcionalnosti usluge punjenja.
7. Pregled i status punjača
Svi integrisani punjači se mogu vidjeti u realnom vremenu na web platformi i aplikaciji Simply Charge. Zelenom bojom su označeni oni koji su slobodni, crvenom zauzeti, a plavom oni koji su rezervisani, uz vrijeme na koje se to odnosi.
Ukoliko je u toku održavanje, izvođenje radova ili neke druge okolnosti koje utiču na dostupnost punjača, Pružalac usluge zadržava pravo da ne stavlja taj punjač na raspolaganje, a u tom slučaju će na web platformi i aplikaciji o tome upoznati korisnike
Nakon što izvrši uslugu punjenja, Korisnik se obavezuje da će napustiti mjesto za punjenje i isto staviti na raspolaganje narednom korisniku.
8. Prekid u pružanju usluge
Pružalac usluge ima pravo da privremeno prekine dostupnost usluge na određenim punjačima, ukoliko je to potrebno radi aktivnosti na podizanju nivoa usluge, održavanja ili drugih opravdanih razloga.U tom slučaju, svi takvi punjači biće pravovremeno prikazani na web platformi i aplikaciji.
Osim toga, Pružalac usluge ima pravo da odbije pružiti uslugu Korisniku ukoliko sumnja u zloupotrebu korisničnog naloga ili ako Korisnik postupa suprotno Pravilima korištenja.
U slučaju da do prekida saradnje i isporuke usluge dođe zbog nepoštivanja Pravila od strane korisnika, isti neće biti oslobođen plaćanja usluge i obaveza koje je napravio do momenta prekida saradnje.
9. Prelazne i završne odredbe
Pružalac usluge je obavezan da o svim promjenama koje radi blagovremeno obavijetsi korisnike. Osim toga, Pružalac usluga ima pravo u svakom trenutku izmijeniti sadržaj ovih Pravila, kao i cijene usluga. O tome je dužan odmah da obavijesti korisnike.
U slučaju kad Korisnik nastavlja da koristi usluge nakon objave o nastalim izmjenama, smatra se da je isti saglasan sa njima.
Odnosi između ugovornih strana – Korisnika i Pružaoca usluge regulisani su propisima i zakonima Bosne i Hercegovine. Za eventualne nesporazume koje nije moguće riješiti dogovorom nadležan je sud u Sarajevu. Ova Pravila stupaju na snagu 1. oktobra 2024. godine.
Prihvatanjem ovih Pravila, Korisnik potvrđuje da ih je pročitao i u potpunosti razumio, te iste u cjelosti prihvaća.
Rules of use the Simply Charge electric vehicle charging platform and application
1. General provisions
These Rules of use the site, platform and application serve to regulate the relationship between the company Simply Charge d.o.o. Sarajevo and users of the electric car charging station, platform and Simply Charge application.
These Rules apply to all users of charging points, whether registered or unregistered, to whom Simply Charge d.o.o. Sarajevo provides the services of temporary use of charging points for electric vehicles.
2. Terms and definitions
In terms of these Rules, the concepts and terms used have the following meanings:
Simply Charge software and mobile application represent a digital platform and mobile application that is intended to ensure the charging of electric vehicles;
The service provider means Simply Charge d.o.o. Sarajevo, a company that provides its users with the services of charging stations for electric vehicles. Simply Charge doo Sarajevo, independently or in cooperation with the owner of the charger and/or the owner/manager of the charging point, determines the price of the electric vehicle charging service
User means a natural and/or legal person, the owner and/or user of electric vehicles, and the entrepreneur to whom Simply Charge provides electric vehicle charging services. Users can be registered or unregistered and can only be persons at least 18 years old.
A registered user is a person who has registered and has opened their user account on the Simply Charge platform and/or mobile application in accordance with these General Terms and Conditions;
An unregistered user is a natural person who uses the Simply Charge platform and/or application without registering and opening a user account.
Contracted user means a legal entity with whom Simply Charge concluded an Agreement on the use of the platform and mobile application with subsequent payment. Such a user is considered a registered user.
The service means the charging of the battery of an electric vehicle, which is carried out through the Simply Charge platform and mobile application,
Electric vehicle means a vehicle in accordance with the definition of domestic laws and regulations, as well as the definition of an electric vehicle given in the directive of the European Parliament and the Council on the establishment of infrastructure for alternative fuels,
The guest is the manager of the external infrastructure for charging, with whom Simply Charge has concluded an agreement on the calculation of charging services with its platform and application,
The partner is a third party, which provides a charging system for charging services at electric charging stations, with which Simply Charge has a contract to provide charging services at the charging infrastructure,
The Simply Charge network is a network of charging stations that are supported by the charging system through the Simply Charge platform and application.
Charging is a unit of measurement that lasts a certain amount of time and in which a certain amount of energy is transferred to the battery of an electric vehicle.
Agreement means the relationship between Simply Charge and the user of Simply Charge electric vehicle charging services.
The price list means the regular price of the services and the amount of service costs that Simply Charge has the right to charge for the delivery of the services or due to a possible violation of the user’s obligations.
The tariff is the amount of the price per minute or per kWh of charging at charging locations. Charging according to the length of time of use is calculated according to the maximum available power of the charger,
RFID card means a card handed or delivered to the User that provides him with identification and a payment system at charging points.
Privacy policy means the framework and rules for the protection of privacy on the basis of which Simply Charge realizes the processing of data about the user, all in accordance with the Law on the Protection of Personal Data of Bosnia and Herzegovina.
The rules of use the Simply Charge platform and mobile application means the general conditions and rules for using the Simply Charge platform and mobile application and are binding for all users.
3. Contract and services
Users register exclusively through the registration box available in the Simply Charge app. After entering all the mandatory data, a confirmation is made and the contract between the user and Simply Charge is concluded.
After successfully completed registration, the user receives an invoice and it means a list of user data related to the use of the Simply Charge charging platform
Through the application, the Rules of Using the Simply Charge platform and application are concluded.
By accepting the Rules of Use of Simply Charge, the user gives clear consent to the Rules and general conditions of use of Simply Charge. After accepting the Rules of Use, the user will be opened an account in accordance with the general business conditions. By accepting the Rules, the user is aware that this service is charged and he is obliged to pay the company Simply Charge for the services performed, in accordance with the accepted offer.
In accordance with the Rules of Use, Simply Charge has an obligation only to that user with whom it has a contractual relationship, and also, according to the contract, the user is responsible for all activities performed within his user account.
Simply Charge reserves the right to reject the request for concluding a contract if it determines that the user has acted contrary to the provisions of the Rules of Use or applicable regulations.
All information provided by the user in the contract must be complete, true and accurate.
If the user makes changes to personal data related to the method of payment or receipt of an electronic bill, he must immediately notify Simply Charge. All possible legal and financial consequences that would arise from untimely notification of changes are borne by the user, and in that case all messages sent to the e-mail address specified by the user when concluding the Agreement are considered delivered and received.
4. User identification
Before starting to use the services, the registered user of the service performs the identification process, which is done through an RFID card or the Simply Charge mobile application.
5. Fee for services
The user pays for services according to the current price list displayed on the platform and on the mobile IOS and Android application or according to the prices that are visible on the website www.simplycharge.ba. Service charges may vary at different charging points and are displayed before the charging session itself begins.
6. Mutual rights and obligations of the contracting parties in the process of providing services
The user is obliged to keep his electric vehicle in a proper condition that can enable the provision of the service in an appropriate manner. Instructions for proper use of the charger are available at www.simplycharge.ba, and available at every charging point. Interruption of the charging process is done in the same way the user started charging – RFID or application.
The User, in these processes, completely releases the Service Provider from any responsibility and assumes the obligation to fully compensate the Service Provider and all third parties for all damages caused by non-compliance with the provisions of these Rules.
It also undertakes to compensate the Service Provider for all eventual costs incurred in connection with the damage caused. In addition, the User undertakes that, if he notices any irregularity, he will report it to the Service Provider.
By accepting these Terms of Use, the User confirms that he is aware that one of the three public companies: JP Elektroprivreda BiH, JP Elektroprivreda HZHB and JP Elektroprivreda RS, (depending on the location of the charger), is responsible for the stability of the electric power system and that it is also required to deliver a certain quality of electricity, as well as balancing the power system, and releases the Service Provider from any responsibility in this regard.
The service provider is therefore released from responsibility for any potential network failure, voltage failure, Internet failure, including errors during the electric vehicle charging service caused by the User’s non-compliance with the Rules of Use, including the provisions of these Rules, malfunctioning of the RFID charging card due to physical damage or other technical means of identification or other damage caused by things related to the use or functionality of the charging service.
7. Overview and status of the charger
All integrated chargers can be viewed in real time on the Simply Charge web platform and application. Those who are free are marked in green, busy in red, and reserved in blue, along with the time it applies to.
If there is ongoing maintenance, works or some other circumstances that affect the availability of the charger, the Service Provider reserves the right not to make the charger available, in which case, it will inform users about this on the web platform and application
After performing the charging service, the User undertakes to leave the charging point and make it available to the next user.
8. Interruption in service provision
The service provider has the right to temporarily interrupt the availability of the service on certain chargers, if it is necessary for activities to raise the service level, maintenance or other justified reasons. In this case, all such chargers will be displayed on the web platform and application in a timely manner.
In addition, the Service Provider has the right to refuse to provide the service to the User if he suspects misuse of the user’s account or if the User acts contrary to the Rules of Use.
In the event that the termination of cooperation and delivery of the service occurs due to non-compliance with the Rules on the part of the user, he will not be released from paying for the service and the obligations he made up to the moment of termination of cooperation.
9. Transitional and final provisions
The service provider is obliged to notify users of all changes made in a timely manner. In addition, the Service Provider has the right to change the content of these Rules, as well as the prices of the services, at any time. It is obliged to inform users about this immediately.
In case the User continues to use the services after the announcement of the changes, it is considered that he agrees with them.
The relations between the contracting parties – the User and the Service Provider are regulated by the regulations and laws of Bosnia and Herzegovina. The court in Sarajevo is competent for any misunderstandings that cannot be resolved by agreement. These Rules enter into force on 1. October, 2024.
By accepting these Rules, the User confirms that he has read and fully understood them, and accepts them in their entirety.